This Privacy Policy applies to all personal information collected by MAIT DEV PTY LTD (we, us or our) via the website located at www.maitdev.com.au (Website).
The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:
We collect the following personal information from website users through our contact form: full name, email address, company name, job title, country of residence, and phone number. This information is collected when users voluntarily submit enquiries or contact us through the website. We may also collect technical information such as IP addresses, browser type, device information, and website usage data through cookies and analytics tools to improve our services and user experience. We collect this information because it is reasonably necessary for our primary business function of responding to your enquiries and providing requested software development services.
The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be used by us only:
- for the primary purpose for which it was obtained;
- for a secondary purpose that is directly related to the primary purpose; and
- with your consent or where required or authorised by law.
- We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.
- We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
- We categorise cookies into essential (necessary for Website functionality), analytical (to understand usage patterns), and marketing cookies (to deliver targeted content). Non-essential cookies require your explicitconsent before collection, which you can manage through our cookie preference center or by referring to our separate Cookie Policy for detailed information including retention periods and opt-out procedures.
- We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.
- Where reasonable and practicable we collect your Personal Information from you only. However, sometimes wemay be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.
- We engage third-party service providers (including analytics, payment processing, email marketing, and customer relationship management platforms) to support our business operations. These providers may collect and process your Personal Information on our behalf, and we ensure all such third parties are contractuallybound by confidentiality and security obligations equivalent to our own and comply with the Australian Privacy Principles.
- We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.
- We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
- By using our Website, you consent to the receipt of direct marketing material. We will only use your PersonalInformation for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.
- We will only send you direct marketing material if you have provided explicit written consent through our opt-in mechanism, which specifies the types of communications (including promotional emails, newsletters, and product updates) and their frequency. You may withdraw your consent at any time by using the one-click unsubscribe link included in all marketing communications or by managing your preferences through our preference centre.
- We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years years to fulfill our record keeping obligations.
- The Australian Privacy Principles:
- permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
- allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
- Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.
- We maintain specific retention periods for different categories of Personal Information: customer contact information and marketing preferences are retained for 7 years following the end of our business relationship; transaction records and financial data are retained for 7 years to comply with taxation and accounting obligations; and support communications are retained for 7 years. We conduct annual audits of retained data and use secure deletion methods including encryption key destruction and certified data wiping when destroying Personal Information, except where retention is required by law or ongoing legal proceedings.
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by Michelle Homsombat and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
Your Personal Information may be transferred to recipients located in United States of America. United States ofAmerica does not have data protection laws as comprehensive as Australia's, and we will accordingly take reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with theAustralian Privacy Principles.
In some circumstances, the European Union General Data Protection Regulation (GDPR) provides additionalprotection to individuals located in Europe. The fact that you may be located in Europe does not, however, on its own entitle you to protection under the GDPR. Our website does not specifically target customers located in the EuropeanUnion and we do not monitor the behaviour of individuals in the European Union, and accordingly the GDPR does not apply.
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacypractices, you can contact us through: marketing@maitdev.com.au.
Where we transfer your Personal Information to recipients in countries without substantially similar data protection laws to Australia (including the United States), we will implement appropriate safeguards such as Standard ContractualClauses, Binding Corporate Rules, or other mechanisms approved by the Office of the Australian Information Commissioner. You may request details of these safeguards by contacting us using the details provided in this Privacy Policy.
